Retailer Assistance

Retailer Assistance

Do you have an administrative question, or one related to billing, or to the operation, installation or removal of game terminals? Do you have a specific complaint? Would you like to talk to your territory manager or representative? The Retailer Assistance Department will be pleased to answer all your questions Monday through Friday from 8:00 a.m. to 4:30 p.m. at either of the following numbers: 514 864-8433 (Montréal region) or 1 800 268-8433 (toll-free)

Call Centre

Are you experiencing a technical or operational problem? Is your equipment malfunctioning or damaged? Are you short on equipment supplies? The Call Centre is there to help.

In case of a dispute with a player that you cannot settle despite the verification of the last games played shown on the screen, it is important to ask for assistance from the Call Centre right away. The equipment in question will be immediately deactivated in order to preserve the last events that occurred for analysis purposes.

You can reach the Call Centre daily from 8:00 a.m. to midnight at either of the following numbers:

Montréal region: 514 761-JEUX (5389)
Toll-free: 1 800 361-JEUX (5389)

For prompt service, please be sure to have your site operator license and terminal sticker numbers on hand.