The Société des loteries vidéo du Québec (SLVQ) systematically and efficiently administers and markets a network of approximately 12,000 terminals distributed throughout
|Province||Québec||Alberta||Saskatchewan||Manitoba||New Brunswick||Nova Scotia||Newfoundland||PEI|
|Number of VLTs per 100 inhabitants||1.48||1.65||3.86||4.79||2.66||3.06||3.93||1.91|
|Number of establishments per 5.000 inhabitants||1.20||1.38||3.10||2.11||1.82||2.07||4.02||1.39|
Sources: Statistics Canada (2011 population census data)
Annual reports: Québec (2011-2012) and other provinces (2010-2011)
Since its foundation, the SLVQ has favoured responsible management of the network by ensuring appropriate coverage throughout the province of Quebec so as to control the proliferation of illegal terminals. Strict management criteria based on precise socio-economic parameters are used to make decisions on locating VLTs. This assessment process assures a balanced geographic distribution of video lottery terminals throughout the network.
Concerned with offering supervised, high-quality entertainment, the SLVQ is continuing it's efforts to raise awareness by promoting healthy gaming behaviour to bar clientele and owners, in compliance with the responsible-gaming certification of the World Lottery Association (WLA). These initiatives, which place the SLVQ at the forefront of the industry in terms of responsible commercialization, earned Loto-Québec the WLA's Level-IV certification in April 2009. This is the highest international certification of its kind.
The SLVQ has developed a partnership with retailers in order to encourage responsible commecialization of the VLTs and to help players who request assistance. A Code of Responsible Commercialization [PDF Format, 33 Ko - Help] and special training for bar owners and employees enable them to play a primary preventive role in these establishments.
Thanks to the implementation of a management method evaluation and continuous improvement program, the SLVQ regularly verifies that the articles of the code are respected by retailers. The observations of mystery "shoppers" reveal that the majority of retailers are following the principles of responsible management and that the sensitization efforts are paying off.
In order to reach bar owners and their employees more readily, the Taking risks is no game training program has been offered online since 2008. Most trainees believe that the initiative is an excellent one and that the course is useful to their work. Up to now, nearly 27,000 bar owners and employees in Québec have taken this training since the implementation of the Taking risks is no game program in 2001.