Loto-Québec’s distribution network, one of the province’s largest, is made up of some 8,700 retailers, all of which now have game terminals. This network is spread out over 114 districts served by as many wholesalers who visit the retailers weekly.
Concerned as it is with supporting the sales efforts of its retailers, Loto-Québec provides them with the information, tools and training they need to carry out their work effectively, and in so doing, ensures that lottery products are sold in a systematic and effective fashion.
In addition to its Montréal headquarters, Loto-Québec has three regional centres that each serve a specific segment of the province:
The 1997 opening of Loto-Québec’s Québec City offices has allowed us to provide the clientele of Québec area and Eastern Québec with on-site services and direct payment to winners and to respond to the special needs of consumers.
All Loto-Québec retailers now have a new lottery terminal. Faster and easier to use, this next-generation terminal comes loaded with benefits!
The new terminal has a larger, 15-inch screen for the retailer and a 19-inch digital display for customers. The screen is always active, displaying various information for customers: validation transactions, lottery product information, information about winners, upcoming jackpots, Loto-Québec’s Customer Service department contact information and regional weather forecasts. The customer display is also used to broadcast Amber Alerts (America's Missing: Broadcasting Emergency Response) to help the province’s police forces quickly get information from the public about missing children.
Every year, more than 450 million transactions are processed on Loto-Québec game terminals.
And finally, all Loto-Québec points of sale are now also equipped with a new device, a self-serve ticket checker that customers can use themselves to verify whether their terminal-based and scratch tickets are winners.