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Contact Us

Do you need help?

If gambling is affecting aspects of your life, or someone close to you is struggling with a gambling addiction, call our toll-free hotline:

1 866 SOS-JEUX (1 866 767-5389)

You can talk with a counsellor from the “Gambling Help and Referral” service. This hotline support service is bilingual, confidential, free and available 24 hours a day, seven days a week.

By E-mail or by phone

A question about Loto-Québec's lotteries?

Do you need information about Loto-Québec's lotteries? Would you like to share your comments about ticket purchasing, prize claim procedures, or about a Loto-Québec retailer? Contact Loto-Québec Customer Service at customer_service@loto-quebec.com or by phone. We will be pleased to reply!

If you have a question about online purchasing, contact Espacejeux Customer Service at support@espacejeux.com or by phone. 

Customer Service

Telephone: 1 866 611-LOTO (toll-free) or 1 866 611-5686
Monday to Friday, 8:00 a.m. to 4:30 p.m. (except for holidays)

Online Games Customer Service

Telephone: 1 877 999-JEUX (5389)
24 hours a day, 7 days a week

By phone, mail or in person

Montréal

Loto-Québec (head office)
500 rue Sherbrooke Ouest
Montréal, Québec H3A 3G6

To claim a prize by mail (preferably registered)
Loto-Québec
C.P. 7777
Station Centre-ville
Montréal, Québec
H3C 4L4

Customer Service
Telephone: 1 866 611-LOTO (toll-free) or 1 866 611-5686
Monday to Friday, from 8:00 A.M to 4:30 P.M. (except for holidays)

Prize Claims Counter
Monday to Friday, from 8:00 A.M. to 4:30 P.M. (except for holidays)

Québec City

955 Grande-Allée Ouest
Québec City, Québec G1S 4Y2

Customer Service and Prize Claims Counter
Telephone: 1 866 611-LOTO (toll-free) or 1 866 611-5686
Monday to Friday, from 8:30 A.M. to 4:30 P.M.
(except for holidays)

Lotomatique (lottery subscription service)

Lotomatique
Loto-Québec
PO Box 63649, Centre-ville Station
Montréal, Québec H3C 3P3
Telephone: 514 285-5610 or 1 866 MATIQUE (1 866 628-4783) (toll-free)
Fax: 514 285-5613
E-mail: lotomatique@loto-quebec.com

© 2013, Loto-Québec and Subsidiaries. All rights reserved. In the event of a discrepancy between the draw results presented on this Web site and Loto-Québec's official winning list, the latter shall prevail.