The ticket claim period is one year from the draw date printed on the ticket or, for scratch tickets, one year from the product launch date. Tickets can be checked by retailers or by yourself using the mobile app or the self-service ticket checker located at all Loto-Québec retailer sites.
A winning ticket must be confirmed by means of its verification number, failing which no prize will be payable. Therefore, in order to claim a prize, you must always present your ticket.
A ticket that is illegible, mutilated, changed, altered, improperly cut, not clearly printed, incomplete, or which is erroneously printed or otherwise defective, will be deemed invalid unless Loto-Québec ascertains, by means of the verification number, that the ticket does in fact entitle its bearer to the prize being claimed.
Loto-Québec attaches the utmost importance to the integrity of its operations and public trust. Claim procedures support that protection.
You may claim your prize:
Loto-Québec
C.P. 7777, Stn. Centre-ville
Montréal, QC H3C 4L4
Many winners claim their prizes by mail without problem by following these instructions:
1. Be sure to have properly filled out your ticket by indicating:
Do not scratch anything out or make other unnecessary marks on your ticket, as these may generate additional verifications and extend the time required for claim processing.
2. Keep a photocopy of the front and back of your winning ticket.
3. Fill out a prize claim form [PDF Format PDF, 112 K - Help] available from retailers.
4. For prizes over $600, attach a photocopy of one of the following valid forms of identification: health insurance card, driver's permit or passport. The expiration date must be visible. You also need to include the duly filled out questionnaire on the claim form.
5. Mail everything, preferably by registered mail, to the address indicated above.*
*The claimant is responsible for all possible risks regarding the mailing of tickets (loss, delays, etc.) and accepts that it may cause a delay in a prize payout, if applicable.
Claiming a prize for someone else?
If you are claiming a prize for someone else, you must have with you the following documents:
If the prize is over $600, the questionnaire on the claim form must be filled out by the person who signed the ticket. The claim form is available from all Loto-Québec retailers.
It should be noted that cheques will be made out to the name of the legitimate holder of the ticket and sent by mail.
Claiming a prize for a traditionally-formed group (i.e. not with Formule groupe)?
If you are claiming a prize for a traditionally-formed group (i.e. not with Formule groupe), you must present the following documents:
It should be noted that cheques will be made out to each legitimate member of the group and will be sent by mail to any of them who is not present for the claim.
Claiming a prize for a group using Formule groupe?
With Formule groupe, the claim process is the same as for an individual ticket, as each member of the group holds a valid ticket with the number of shares he purchased. He may, therefore, validate his ticket and claim his share of the prize at his convenience, independently of the other group members.
| Montréal | Prize Claim Office | Customer Service Department |
| Loto-Québec (head office) 500 Sherbrooke Street West Suite 2000 Montréal, QC H3A 3G6 |
Monday to Friday 8:00 a.m. to 4:30 p.m. (except statutory holidays) |
Monday to Friday 8:00 a.m. to 4:30 p.m. (except statutory holidays) Tel.: Toll free: 1-866-611-LOTO or 1-866-611-5686 |
| Québec | Prize Claim Office | Customer Service Department |
| 955 Grande Allée Ouest Québec, QC G1S 4Y2 |
Monday to Friday 8:30 a.m. to 4:30 p.m. (except statutory holidays) |
Monday to Friday 8:30 a.m. to 4:30 p.m. (except statutory holidays) Tel.: Toll free: 1-866-611-LOTO or 1-866-611-5686 |
"Gift" winners can claim their prize at one of Loto-Québec’s Prize Claims Counters.
For the gift winners in categories 1 and 2:
|
Brault et Martineau -
Repentigny |
145 rue de Lafayette, J6A 8K3 | 450 470-0815 |
|
Brault et Martineau - St-Léonard |
6700 rue Jean-Talon est, H1S 1N1 | 514 254-9455 |
|
Brault et Martineau -
Lasalle |
7272 boul. Newman, H8N 1X2 | 514 364-6110 |
|
Brault et Martineau -
Ste-Thérèse |
125 boul. Desjardins est, J7E 1C5 | 450 430-0555 |
|
Brault et Martineau -
Laval |
500 boul. du Corbusier, H7S 1Y9 | 450 682-2516 |
|
Brault et Martineau -
Brossard |
9500 boul. Taschereau, J4X 2W2 | 450 619-6777 |
|
Brault et Martineau -
St-Hubert |
1351 boul. Des Promenades, J3Y 5K2 | 450 676-1911 |
|
Brault et Martineau -
Kirkland |
16975 route Transcanadienne, H9H 5J1 | 514 697-9228 |
|
Brault et Martineau -
Sherbrooke |
3950 boul. Josaphat-Rancourt, J1L 3C6 | 819 562-4242 |
|
Brault et Martineau -
Gatineau |
500 boul. de la Gappe, J8T 8A8 | 819 561-5007 |
|
Ameublement Tanguay - Lévis |
1600 boul. Alphonse-Desjardins, G6V 0G9 | 418 833-4511 |
|
Ameublement Tanguay - Beauport |
777 rue Clémenceau, G1C 7T9 | 418 666-4411 |
|
Ameublement Tanguay - Les saules |
4875 boul. de l'Ormière, G1P 1K6 | 418 871-4411 |
|
Ameublement Tanguay - Rimouski |
375 Montée Industrielle-et-Commerciale, G5M 1Y1 | 418 725-4411 |
| Ameublement Tanguay - Rivière-du-Loup | 245 Hôtel-de-ville, G5R 5H5 | 418 867-4711 |
|
Ameublement Tanguay - St-Georges de Beauce |
8955 boul. Lacroix, G5Y 5E2 | 418 226-4411 |
|
Ameublement Tanguay - Trois-Rivières |
2200 boul. des Récollets, G8Z 3X5 | 819 373-1111 |
|
Ameublement Tanguay - Chicoutimi |
1990 boul. Talbot, G7H 7Y3 | 418 698-4411 |
For the gift winners in categories 3 and 4:
* Please call the authorized supplier nearest to you to know the opening hours. The addresses listed above may change without prior notice.
For more information on claiming a prize from a "Cadeau" type of lottery, please call 1 866 611-LOTO (5686).
"Gift" winners can claim their prize at one of Loto-Québec’s Prize Claims Counters.
For the gift winners in categories 1 and 2:
For the gift winners in categories 3, 4 and special category:
* Please call the authorized supplier nearest to you to know the opening hours. The addresses listed above may change without prior notice.
For more information on claiming a prize from a "Cadeau" type of lottery, please call 1 866 611-LOTO (5686).
The ticket claim period is one year from the draw date printed on the ticket or, for scratch tickets, one year from the product launch date. If you wish to check tickets that were issued more than one year ago, please consult the Latest results and Have Your Numbers Ever Won? sections on the Draw Results page of the web site.
Results from more than one year ago do not include details of prize structures. You may obtain the detailed prize structure for such results from the following places:
La Collection nationale Section (includes results for all lotteries)
475 De Maisonneuve Blvd East
Montréal, Québec H2L 5C4
514-873-1100
Opening Hours
Tuesday to Friday, from 10:00 a.m. to 10:00 p.m.
Saturday and Sunday, from 10:00 a.m. to 5:00 p.m.
350 Saint-Joseph Street East
Québec, Québec G1K 3B2
418 641-6789
Opening Hours
Monday to Friday, from 8:30 a.m. to 9:00 p.m.
Saturday and Sunday, from 10:00 a.m. to 5:00 p.m.