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A question for Loto-Québec and its subsidiaries?

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Do you need information about Loto-Québec or one of its subsidiaries? Would you like to share your comments about ticket purchasing, prize claim procedures, or about a Loto-Québec retailer?

Contact Loto-Québec Customer Service at customer_service@loto-quebec.com or by phone. We will be pleased to reply!
Montréal
Monday to Friday, 8:00 a.m. to 4:30 p.m. (except for holidays)
Telephone: 1 866 611-LOTO (toll-free) or 1 866 611-5686
Québec City
Monday to Friday, 8:30 a.m. to 4:30 p.m. (except for holidays)
Telephone: 1 866 611-LOTO (toll-free) or 1 866 611-5686

Need Help?

If gambling is affecting parts of your life, or a loved one is struggling with a gambling addiction, call this toll-free number:

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The helpline is bilingual, confidential, free and available 24 hours a day, 7 days a week.

Loto-Québec

Head Office

500 Sherbrooke Street West
Montréal, Québec H3A 3G6
Telephone: 514 282-8000
Fax: 514 873-8999
Web site: lotoquebec.com

Business hours at administrative offices
Monday to Friday, 8:30 a.m. to 4:30 p.m. (except for holidays)

Customer Service and Consumer Information Centre

  • Montréal
    Monday to Friday, 8:00 a.m. to 4:30 p.m. (except for holidays)
    Telephone: 1 866 611-LOTO (toll-free) or 1 866 611-5686

  • Québec
    Monday to Friday, 8:30 a.m. to 4:30 p.m. (except for holidays)
    Telephone: 1 866 611-LOTO (toll-free) or 1 866 611-5686

Claiming a Prize

In Person

  • Montréal
    Payment to Winners Department
    Monday to Friday, 8:00 a.m. to 4:30 p.m. (except for holidays)

    Loto-Québec head office
    500 Sherbrooke Street West
    Montréal, Québec H3A 3G6
    McGill Metro


  • Québec City
    Payment to Winners Department
    Monday to Friday, 8:30 a.m. to 4:30 p.m. (except for holidays)

    955 Grande-Allée West
    Québec, Québec G1S 4Y2

By Mail

  • Loto-Québec
    P.O. Box 7777
    Station Centre-ville
    Montréal, Québec H3C 4L4

Effective April 1, 2008
National Bank of Canada branches no longer pay out prizes to Loto-Québec winners.

Whatever the amount won, there's a certain procedure to be followed in claiming your prize.

Go to the Claiming a prize section.

Lotomatique, Customer Service

Loto-Québec
P.O. Box 63649, Station Centre-ville
Montréal, Québec H3C 3P3
Telephone: 514 873-7198 or 1 866 MATIQUE (toll-free) or 1 866 628-4783
Fax: 514 873-5985
E-mail: lotomatique@loto-quebec.com

Loto-Québec - Corporate Headquarters

Human Resources Consulting Services

How to submit your résumé

Procurement Department

500 Sherbrooke Street West, 18th Floor
Montréal, Québec H3A 3G6
Telephone: 514 282-8000, ext. 2404 or 2410
Fax: 514 873-9934

Corporate Sponsorships Department

500 Sherbrooke Street West, 14th floor
Montréal, Québec H3A 3G6
Telephone: 514 282-8000, ext. 4036, or 1 866 277-6660 (toll-free)
Fax: 514 873-8999

500 Sherbrooke Street West
Montréal, Québec H3A 3G6

Documentation Centre

Telephone: 514 499-5188
E-mail: centred@loto-quebec.com

Fondation Mise sur toi

500 Sherbrooke Street West, 4nd floor
Montréal, Québec H3A 3G6
E-mail : info@misesurtoi.com
Telephone: 514 982-5524
Fax: 514 499-5145

Media Relations

500 Sherbrooke Street West, 14th floor
Montréal, Québec H3A 3G6
E-mail : Relationsdepresse@loto-quebec.com
Telephone: 514 499-5151
Fax: 514 873-3721

Loto-Québec’s Regional Centres

Office Hours
Monday to Friday, 8:30 a.m. to 4:30 p.m. (except for holidays)

  • Montréal and Northwestern Québec
    1945 Maurice-Gauvin Street
    Laval, Québec H7S 2M5
    Telephone: 450 682-2525 or 1 800 361-9026 (toll-free)
    Fax: 450 687-4818
  • Montréal and Southeastern Québec
    325 Bridge Street
    Montréal, Québec H3K 2C7
    Telephone: 514 409-3190 or 1 800 361-1244 (toll-free)
    Fax: 514 931-0655
  • Québec City and Eastern Québec
    955 Grande-Allée West
    Québec, Québec G1S 4Y2
    Telephone: 418 686-7575
    Fax: 418 643-2690

Loto-Québec - Subsidiaries

Société des casinos du Québec inc.

500 Sherbrooke Street West, 15th Floor
Montréal, Québec H3A 3G6
Telephone: 514 282-8080 or 1 800 730-5686 (toll-free)
Fax: 514 864-1886
Web site: www.casinosduquebec.com/en/home

Group Services
Information and reservations
Telephone: 514 499-5180 or 1 800 665-2274 (toll-free)

Société des loteries vidéo du Québec inc.

500 Sherbrooke Street West, 16th Floor
Montréal, Québec H3A 3G6
Telephone: 514 282-8090 or 1 800 454-8090 (toll-free)
Fax: 514 864-3283
Web site: lotoquebec.com/loteriesvideo/en/home

Société des bingos du Québec inc.

500 Sherbrooke Street West, 6th Floor
Montréal, Québec H3A 3G6
Telephone: 514 282-7777
Fax: 514 864-7332
Web site: www.bingo-quebec.com

Ingenio, filiale de Loto-Québec inc.

500 Sherbrooke Street West, 20th Floor
Montréal, Québec H3A 3G6
Telephone: 514 282-0210
Fax: 514 282-2028
Web site: www.lotoquebec.com/ingenio/en

Last update: June 23, 2009

 
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