Loto-Québec places the utmost importance on the integrity of its operations and on public trust and confidence. As such, the Corporation has reinforced its control processes to better protect you.
You may claim your prize:
By mail
Loto-Québec
C.P. 7777, Succ. Centre-ville
Montréal (Québec) H3C 4L4
Many winners claim their prizes by mail, with no problems, by following these directions:
- Ensure that you have filled in the back of your ticket by printing the following information:
-
- First and last name
- Address (civic number, road or street name)
- City, Province
- Postal Code
- Phone number (home, work, mobile)
Please do not make any erasures or superfluous marks on your ticket as these may lead to additional verification and lengthen the prize claim process.
-
- Keep a photocopy of the front and back of your winning ticket;
- Fill in the Prize claim form [PDF Format, 80 KB - Help] available from retailer establishments*;
- For a prize or a prize share worth more than $600, you will need to enclose a photocopy of a valid piece of ID (we accept Medicare cards, driver's licences and passports - please ensure that the expiry date of your ID is visible) and answer all questions that appear on the Claim Form;
- Send, preferably by registered mail, to the address below.
In person
- Retailer
You can claim at a Loto-Québec retailer prizes of $600 or less for all lottery games.
It is important to verify whether the retailer has the necessary amount to pay out your winnings before having your ticket validated. Once a ticket is validated, you can ONLY claim your prize AT THIS RETAILER or at one of Loto-Québec's offices. Please ensure that the retailer has returned both your ticket and corresponding the validation coupon to you.
- At Loto-Québec offices (No appointment is required)
Are you claiming a prize for yourself?
At the Prize Payment counter located at Loto-Québec's Montréal and Québec City offices, all individuals claiming a prize or prize share worth more than $600 will be required to confirm their identity by presenting one of the following valid pieces of identification (expiration date must be visible):
- Medicare card
- Driver's permit
- Passport
Claimants will also be required to answer and sign a short questionnaire. This questionnaire may be found on the claim form that is available from all Loto-Québec retailers. found on the claim form that is available from all Loto-Québec retailers.
Are you claiming a prize on behalf of another person or a group?
If you are claiming a prize on behalf of another person or a group, you will need to have the following documents in your possession:
- The original duly endorsed ticket including the information required on the ticket back; Any erasures or extra markings may result in additional verification and lengthen the claim process. Please keep a photocopy of your ticket.
- A photocopy of one of the three acceptable valid pieces of identification (Medicare card, passport, driver's permit) of the endorser or, as applicable, of each group member.
When the claimed prize or prize share is worth more than $600, the endorser or, as the case may be, each member of the group is required to complete the Claim Form questionnaire that is available from all Loto-Québec retailers. For a group claim the Group Agreement form [PDF Format, 109 KB - Help] must accompany the other documents.
Please note that cheques are made out in the name or names of the legitimate ticket holder(s) and sent by mail.
| Montréal | Winners Payment Service | Customer Service |
|
Loto-Québec (head office) |
Monday to Friday |
Monday to Friday 8 a.m. - 4:30 p.m. (except holidays) Tel.: 1 866 611-LOTO (toll-free) or 1 866 611-5686 |
| Québec | Winners Payment Service | Customer Service |
|
955, Grande Allée Ouest |
Monday to Friday |
Monday to Friday 8:30 a.m. - 4:30 p.m. (except holidays) Tel.: 1 866 611-LOTO (toll-free) or 1 866 611-5686 |