Loto-Québec strives to respect and safeguard the privacy of each User of its Web sites. This policy was developed to inform all Users of Loto‑Québec’s commitment to this effect. Moreover, the terms described in the Conditions of Use also apply to this policy.
This policy governs the content and operation of the Loto‑Québec Portal and Accounts, and all applications linked to any of the Portal’s sites that are available on mobile devices such as smart phones or electronic tablets (hereafter “mobile devices”) (hereafter, all of the former is individually and collectively referred to as the “Site”), as well as the authorized use of each User.
Users accept that this policy may be modified by Loto-Québec at any time and without prior notice and are bound to such modifications. Therefore, it is recommended that Users regularly consult this policy to remain apprised of its applicable terms. The specifics of the policy are as follows.
The Site does not include any technology that could be used to collect personal information from the User without his or her consent. Users are free to use the Site, subject to the terms contained in the General conditions governing the use of the Internet sites operated by Loto-Québec and its subsidiaries and, where applicable, to the Espacejeux Specific Conditions of Use without their personal information being collected.
No personal information is collected without the prior consent of the User. The only personal information that Loto-Québec may collect is information that is provided voluntarily by the User when writing directly to an e-mail address found on the Site, participating in a promotion, subscribing to a service, opening an account, or by other similar means. In order to be able to provide the requested service, open an account or comply with legal requirements, Loto-Québec reserves the right to request personal information or supporting documents from the User.
Personal information is processed and stored in the same manner as any other direct exchange between Loto-Québec and its customers (by email, telephone, etc.), that is to say, in accordance with the provisions of the Act respecting Access to documents held by public bodies and the Protection of personal information, R.S.Q., c. A 2.1.
Personal information is used by Loto-Québec only as prescribed by law. This means that, except as prescribed by law, Loto-Québec will attempt to obtain the User's consent prior to making any use of information for purposes other than those for which the information was originally provided.
Personal information is accessible to Loto-Québec's employees, as such information is necessary to perform their duties.
Personal information provided by the User may be used by Loto-Québec and its service providers, notably for the following purposes:
Loto-Québec reserves the right to publish the name, city of residence and photograph of all winners, including in social media such as Facebook, Twitter and YouTube.
Loto-Québec may release personal information when so required by law or by a directive from a competent authority.
Loto-Québec may also release personal information to service providers, including service providers located outside the Province of Québec and Canada. In such cases, Loto-Québec remains responsible for the protection of the confidentiality of such information.
1.4 Conservation and Destruction
Personal information is kept by Loto-Québec in accordance with Loto-Québec's document retention schedule.
Loto-Québec uses the appropriate security measures to ensure the protection of personal information.
Personal information is destroyed in a secure and confidential manner.
1.5 Access and Correction
All Users have the right to access their own personal information held by Loto-Québec and may request in writing that incorrect, incomplete or ambiguous information be corrected. In order to access personal information held by Loto-Québec, a request must be made.
Information exchanged automatically between computers cannot be used to personally identify the User. Such data is collected for the sole purpose of meeting the technical requirements of Web browsing and is used for statistical purposes only.
The User should be aware that each time he or she accesses the Site, an exchange of information takes place, automatically and without the need for intervention, between his or her computer or mobile device and Loto-Québec's servers and third parties. This information in no way personally identifies the User.
The following information is exchanged:
This exchange of information is necessary in order for the server to send files that are compatible with the User's computer hardware. Loto‑Québec also stores information needed to track the number of Users of the site, the most frequently accessed pages, the technology used to access Loto‑Québec's Web sites, the referring sites, and the country of origin of Users of Loto‑Québec's Web sites.
Some of Loto-Québec's Web sites place permanent or temporary cookies on the User's hard disk drives. These cookies are used mainly to simplify Users' browsing experience by "remembering" their language preference. Other permanent cookies may be used, for instance, to track how many times a User returns to one of Loto-Québec's Web sites within a given period.
For some Loto-Québec Web sites to work properly, the User's browser must be set to accept cookies. However, the User can then erase these cookies from his or her computer or mobile device without affecting its ability to display Loto-Québec Web sites.
For more information, contact Loto-Québec Customer Service at firstname.lastname@example.org or by phone.
Monday to Friday, 8:00 a.m. to 4:30 p.m. (except holidays)
Telephone: 1-866-611-LOTO (toll-free) or 1-866-611-5686
Monday to Friday, 8:30 a.m. to 4:30 p.m. (except holidays)
Telephone: 1-866-611-LOTO (toll-free) or 1-866-611-5686