Policy concerning privacy and the protection of personal information

Loto-Québec strives to respect and safeguard the privacy of each User of its Web sites. This policy was developed to inform all Users of Loto‑Québec’s commitment to this effect. Moreover, the terms described in the Conditions of Use also apply to this policy.

This policy governs the content and operation of the Loto‑Québec Portal and Accounts, and all applications linked to any of the Portal’s sites that are available on mobile devices such as smart phones or electronic tablets (hereafter “mobile devices”) (hereafter, all of the former is individually and collectively referred to as the “Site”), as well as the authorized use of each User.

Users accept that this policy may be modified by Loto-Québec at any time and without prior notice and are bound to such modifications. Therefore, it is recommended that Users regularly consult this policy to remain apprised of its applicable terms. The specifics of the policy are as follows.

1. Personal information

1.1 Collection
The Site does not include any technology that could be used to collect personal information from the User without his or her consent. Users are free to use the Site, subject to the terms contained in the General conditions governing the use of the Internet sites operated by Loto-Québec and its subsidiaries and, where applicable, to the Espacejeux Specific Conditions of Use without their personal information being collected.

No personal information is collected without the prior consent of the User. The only personal information that Loto-Québec may collect is information that is provided voluntarily by the User when writing directly to an e-mail address found on the Site, participating in a promotion, subscribing to a service, opening an account, or by other similar means. In order to be able to provide the requested service, open an account or comply with legal requirements, Loto-Québec reserves the right to request personal information or supporting documents from the User.

1.2 Use
Personal information is processed and stored in the same manner as any other direct exchange between Loto-Québec and its customers (by email, telephone, etc.), that is to say, in accordance with the provisions of the Act respecting Access to documents held by public bodies and the Protection of personal information, R.S.Q., c. A 2.1.

Personal information is used by Loto-Québec only as prescribed by law. This means that, except as prescribed by law, Loto-Québec will attempt to obtain the User's consent prior to making any use of information for purposes other than those for which the information was originally provided.

Personal information is accessible to Loto-Québec's employees, as such information is necessary to perform their duties.

Personal information provided by the User may be used by Loto-Québec and its service providers, notably for the following purposes:

  • To verify the User’s age, province of residence and whether he or she is self-excluded from any of Loto-Québec's gaming facilities, and, when necessary, to verify eligibility for requested services;
  • Provide the services requested by the User;
  • If applicable, manage any account related to these services and process transactions made in said account;
  • Verify whether the User is complying with the conditions of use of requested services and the law; and,
  • Compile statistics.

Loto-Québec reserves the right to publish the name, city of residence and photograph of all winners, including in social media such as Facebook, Twitter and YouTube.

1.3 Release
Loto-Québec may release personal information when so required by law or by a directive from a competent authority.

Loto-Québec may also release personal information to service providers, including service providers located outside the Province of Québec and Canada. In such cases, Loto-Québec remains responsible for the protection of the confidentiality of such information.

1.4 Conservation and Destruction
Personal information is kept by Loto-Québec in accordance with Loto-Québec's document retention schedule.

Loto-Québec uses the appropriate security measures to ensure the protection of personal information.

Personal information is destroyed in a secure and confidential manner.

1.5 Access and Correction
All Users have the right to access their own personal information held by Loto-Québec and may request in writing that incorrect, incomplete or ambiguous information be corrected. In order to access personal information held by Loto-Québec, a request must be made.

2. Automatically exchanged information

Information exchanged automatically between computers cannot be used to personally identify the User. Such data is collected for the sole purpose of meeting the technical requirements of Web browsing and is used for statistical purposes only.

The User should be aware that each time he or she accesses the Site, an exchange of information takes place, automatically and without the need for intervention, between his or her computer or mobile device and Loto-Québec's servers and third parties. This information in no way personally identifies the User.
The following information is exchanged:

  • The domain name (for instance, "" if the user is using a private Internet access account, or "" if he or she is accessing the Web through a university), and the IP address (in general terms, an IP address is a unique identifier assigned to a computer or mobile device when it is linked to the Internet, which allows documents addressed to that computer to be sent without error).
  • The type of Web browser and operating system being used to access the Site.
  • The pages being consulted.
  • The site (referring site) from which the User has browsed, if any, in order to reach a Loto-Québec's Site.
  • If the User has already visited one of Loto-Québec's sites in the past few weeks, it is possible to identify the User by means of a "cookie" residing on his or her computer (see point 3).

Loto-Québec uses Google Analytics in its Site. In the privacy policy Google requires that Loto-Québec make the information below public:

“This website uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google Analytics uses "cookies," which are text files placed on your computer to help the Web site analyze how Users use the site. The information generated by the cookie about your use of the Web site (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of the Web site, compiling reports on Web site activity for Web site operators and providing other services relating to Web site activity and Internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties, and in particular the operator of this Web site, process the information on Google's behalf. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser; however, please note that if you do this you may not be able to use the full functionality of this Web site. By using this Web site, you consent to the processing of data about you by Google in the manner and for the purposes set out above."

This exchange of information is necessary in order for the server to send files that are compatible with the User's computer hardware. Loto‑Québec also stores information needed to track the number of Users of the site, the most frequently accessed pages, the technology used to access Loto‑Québec's Web sites, the referring sites, and the country of origin of Users of Loto‑Québec's Web sites.

3. Cookies

Some of Loto-Québec's Web sites place permanent or temporary cookies on the User's hard disk drives. These cookies are used mainly to simplify Users' browsing experience by "remembering" their language preference. Other permanent cookies may be used, for instance, to track how many times a User returns to one of Loto-Québec's Web sites within a given period.

For some Loto-Québec Web sites to work properly, the User's browser must be set to accept cookies. However, the User can then erase these cookies from his or her computer or mobile device without affecting its ability to display Loto-Québec Web sites.

4. For more information

For more information, contact Loto-Québec Customer Service at or by phone.

Monday to Friday, 8:30 a.m. to 4:30 p.m. (except holidays)
Telephone: 1-866-611-LOTO (toll-free) or 1-866-611-5686

Québec City
Monday to Friday, 8:30 a.m. to 4:30 p.m. (except holidays)
Telephone: 1-866-611-LOTO (toll-free) or 1-866-611-5686

Last update: November 24, 2014