Contact us

Contact us

Have a question for us?

Do you need information about us or one of our subsidiaries? Do you have a comment about purchasing a lottery ticket, claiming a prize or about our retailers?


Contact our customer service by e-mail,, or phone. We will be glad to help!

Monday to Friday, 8:00 a.m. to 4:30 p.m. (closed on holidays)
Telephone: 1-866-611-LOTO (5686) (toll free)

Québec City
Monday to Friday, 8:30 a.m. to 4:30 p.m. (closed on holidays)
Telephone: 1-866-611-LOTO (5686) (toll free)

Need help?
If gambling is affecting your life, or a loved one is struggling with a gambling addiction, call this toll free number: 1-800-461-0140.

This hotline is bilingual, confidential, free and available 24 hours a day, 7 days a week.



Head office
Customer service
Claiming a prize
Complexe multifonctionnel de Loto-Québec

Corporate headquarters

Access to information request
Human resources
Sponsorship and social involvement
Collection Loto-Québec
Documentation centre
Media relations
Corporate Office for Responsible Gambling


Regional centres

Montréal and northwestern Quebec
Montréal and southeastern Quebec
Québec City and eastern Quebec



Société des casinos du Québec
Société des loteries vidéo du Québec
Société des bingos du Québec
Last update: September 30, 2014