Contact us
Have a question for us?
Do you need information about us or one of our subsidiaries? Do you have a comment about purchasing a lottery ticket, claiming a prize or about our retailers?
Contact our customer service by e-mail, customer_service@loto-quebec.com, or phone. We will be glad to help!
Montréal
Monday to Friday, 8:00 a.m. to 4:30 p.m. (closed on holidays)
Telephone: 1-866-611-LOTO (5686) (toll free)
Québec City
Monday to Friday, 8:30 a.m. to 4:30 p.m. (closed on holidays)
Telephone: 1-866-611-LOTO (5686) (toll free)
| Need help?
If gambling is affecting your life, or a loved one is struggling with a gambling addiction, call this toll free number: 1 866 SOS-JEUX.
This hotline is bilingual, confidential, free and available 24 hours a day, 7 days a week. |
Loto-Québec
500 Sherbrooke Street West
Montréal, Québec H3A 3G6
Telephone: 514-282-8000
Fax: 514-873-8999
Web site: lotoquebec.com
Business hours at the administrative offices
Monday to Friday, 8:30 a.m. to 4:30 p.m. (closed on holidays)
Montréal
Monday to Friday, 8:00 a.m. to 4:30 p.m. (closed on holidays)
Telephone: 1-866-611-LOTO (5686) (toll free)
Québec City
Monday to Friday, 8:30 a.m. to 4:30 p.m. (closed on holidays)
Telephone: 1-866-611-LOTO (5686) (toll free)
In Person
Montréal
Payment to Winners Department
Monday to Friday, 8:00 a.m. to 4:30 p.m. (closed on holidays)
Loto-Québec Head Office
500 Sherbrooke Street West
Montréal, Québec H3A 3G6
McGill metro station
Québec City
Payment to Winners Department
Monday to Friday, 8:30 a.m. to 4:30 p.m. (closed on holidays)
955 Grande Allée West
Québec, Québec G1S 4Y2
By Mail
Loto-Québec
P.O. Box 7777
Station Centre-ville
Montréal, Québec H3C 4L4
As of April 1, 2008, National Bank of Canada branches no longer pay out prizes to Loto-Québec winners.
Regardless of the amount won, there are certain rules to follow in claiming your prize.
See the Claiming a prize section.
Complexe multifonctionnel de Loto-Québec
Loto-Québec
P.O. Box 63649, Station Centre-ville
Montréal, Québec H3C 3P3
Telephone: 514-873-7198 or 1-866-MATIQUE (628-4783) (toll free)
Fax: 514-873-5985
E-mail: lotomatique@loto-quebec.com
Corporate headquarters
Access to information request
Sponsorship and social involvement
500 Sherbrooke West Street, 14th floor
Montréal, Québec H3A 3G6
Telephone: 514-282-8000, ext. 3283, or 1-866-277-6660 (toll free)
Fax: 514-873-8999
Montréal and northwestern Quebec
Office Hours
Monday to Friday, 8:30 a.m. to 4:30 p.m. (closed on holidays)
1945 Maurice-Gauvin Street
Laval, Québec H7S 2M5
Telephone: 450-682-2525 or 1-800-361-9026 (toll free)
Fax: 450-687-4818
Montréal and southeastern Quebec
Office Hours
Monday to Friday, 8:30 a.m. to 4:30 p.m. (closed on holidays)
325 Bridge Street
Montréal, Québec H3K 2C7
Telephone: 514-409-3190 or 1-800-361-1244 (toll free)
Fax: 514-931-0655
Québec City and eastern Quebec
Office Hours
Monday to Friday, 8:30 a.m. to 4:30 p.m. (closed on holidays)
955 Grande Allée West
Québec, Québec G1S 4Y2
Telephone: 418-686-7575
Fax: 418-643-2690
Société des casinos du Québec
Société des loteries vidéo du Québec
Société des bingos du Québec
Société du jeu virtuel du Québec
P.O. Box 11680, Station Centre-Ville
Montréal, Québec H3C 6G9
Telephone:1-877-999-JEUX (5389) (toll free)
Web site: espacejeux.com/en
Last update: May 11, 2012
