Maintaining the integrity of our operations is one
of our daily priorities and requires constant vigilance.
In 2007, after issuing a call for tenders, we mandated the
KPMG firm to examine our processes and procedures for
paying out prizes to lottery winners. KPMG’s report (in French only) [PDF format, 511 KB – Help] which was filed on
October 11, 2007, listed 35 recommendations, some of which had already been or were in the process of being implemented.
On April 30, 2008, six months after KPMG filed its review, we presented the media with a positive report on our ticket validation and prize payout measures. By November 2010, we had implemented all of KPMG’s recommendations, including the prize-claiming process, the self-service lottery ticket checker, the Retailer Code of Conduct [PDF format, 710 KB – Help] and the Formule groupe. Sharing the contents of the KPMG report and committing to following-up as quickly as possible demonstrate that we leave nothing to chance in preserving the trust the public has shown us from the beginning.
For more information on the actions we have taken, see the table listing all 35 improvements recommended in the KPMG report [PDF format, 188 KB – Help, updated on March 10, 2011].